Business growth is the most desirable thing when you are building or managing a business. But, sometimes it is so hard to find the trigger for this growth. Have you looked to the activity of gathering feedbacks from your client? If not, you need to learn all about a client feedback form and tips on how to use it.
Why Is Feedback So Important?
You might be persuaded to maximize every other aspect in your business other than your relationship to your client. But that is the wrong move. We are telling you why.
The whole essence of your business is to find a solution to solve your client’s problem. If you make more people satisfied with your problem solving skill, your business will grow. If you don’t stop to ask for a performance review, your growth will be slower than you might think. Asking for a feedback gives you insight on what you did wrong and how you could be better. Other than that, the simple act of asking for a feedback makes your client feel appreciated and heard. These feelings will develop trust which will make them keep coming back to you for more.
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What’s In a Client Feedback Form
To comprehensively listen to what your client have to say, you will need these aspects in the form:
- Name of client
First, the client will need to give their full name. You could also ask them to give you their contact number or other identity measures.
- Type of business
Then, the client will have to specify what kind of business they conducted with you. Ask them to summarize in only 3-5 words.
- Assessment of business
This is where you go deep. In this section, you could ask them various questions that leads them to giving their opinion about the quality of your service. You could allow them to answer to ratings, yes/no, or an open ended sentence. It depends on how long you want to hold the client to give their feedback.
By the end of the form, you should also give an empty slot. This slot can be for an advice on how to improve the business or a simple critique. It is up to the client.
How To Make Your Client Love You
Relying on a client feedback form won’t be enough. There are some other steps that you can do to get your client to keep coming back to you:
- Actually use their feedback
The client feedback form won’t do it’s magic if you don’t use the feedback that is given. What you need to do is to choose the most urgent feedback and act on it. Remember, action speaks louder than words.
- Treat them as a friend
Give them the warmth and friendliness that you will give to a friend. When you are close to a client, there’s more chance that they will come back to you. This is because you have built trust with them. But, make sure that you still move within the boundaries of professionalism.
- Do more than what is asked for
If you want to attract customers, you need to go above and beyond. Set high standards on your service. Give them the quality that they didn’t expect to get. Blow them away with each problem you solved. Make them get more than their money’s worth. Putting your heart into your job is another tip to make your business’s growth skyrocket.
Client is the key to growth. Make them feel appreciated and special by using a client feedback form. Additionally, use our tips on how to win their heart. Good luck!